Frequently asked questions

• When booking, please select the time you would like the items to be set up at. For example, the customer’s  event may start at 2pm but the customer would like the tables/ chairs to be set up in the intended layout at 1p, please select the booking time as 1pm. 
• Depending on the size/ quantity of the rental items, our team will arrive early according to our estimation of how long it may take to set up rental items. 
•  Our team will  send a heads up email/text that we are on the way and arriving in 15 mins notification for drop-off and pick-up. 
•  If there is a concern with setting up pick-up, driving/parking, or delivery instructions please email [email protected].

• The delivery fee is $0.50 per mile from our business address located in Covington, LA. Customers will be charged for the round trip cost. For example, if the event location is 10 miles away from our location. The customer will be charged for 20 miles which will make the delivery fee $10.00.

• For customers that are located over 50 miles from Covington, LA please email us for potential booking availability.  
• If you are just browsing and do not wish to book at the moment, you can use the address 400 Falconer Dr. Covington, LA 70433 for the closest approx. delivery fee.

Please email us! We are always adding new products to our inventory. If there is adequate time before the event date we can order additional items. The best email to contact will be [email protected]

We understand things happen. If a rental booking needs to be cancelled, please email [email protected] with a request to cancel booking.

• If the booking is cancelled 21 days or more before the scheduled event, the deposit will be fully refunded. 
• If the booking is cancelled 15 to 20 days before the event, 50% of the deposit will be refunded.
•  If the booking is cancelled within 14 days, the deposit will be non-refundable.

• To secure requested rental item(s) for the requested rental period the Renter will be provided a quote to their preferred email. If the Renter chooses to move forward with the booking, the Renter will provide an e-signature on the quote. Once the Company receives the signed quote,the company will send an additional email that will contain the rental agreement contract that must be signed by the Renter, and a link to pay the security deposit. The security deposit will be 30% of the total booking value. 
• When the Company receives confirmation of a signature on the rental agreement contract from the Renter and confirmation of payment of security deposit made by the Renter, the Renter will be emailed a payment link that is for the remaining balance due for booking. The remaining balance is due 24 hours prior to agreed upon rental item(s) drop off time. Failure to pay the remaining balance due 24 hours prior to the agreed upon rental item(s) drop off time will result in cancellation of the booking and a refund of the security deposit will not be issued to the Renter. 
• Within five (5) business days of rental item(s) returned to the Company, and items are inspected, an invoice will be emailed to the customer detailing translation information. 
• If items are returned in satisfactory condition, a refund will be issued to the Renter’s original form of payment for the amount of the security deposit paid to the Company. 
• If items are not returned at all to the company or returned in unsatisfactory condition the payment method that is saved on file will be charged to repair or replace rental item(s). If the cost to repair or replace the item(s) exceeds the security deposit amount, the card on file will be charged for the amount to replace damaged or missing rental item(s). A detailed invoice will be emailed to the Renter. 

• Accepted payment methods include credit card, debit card, and other methods agreed upon in writing by the Company. 

• Applicable taxes and additional fees, if any, will be disclosed at the time of booking and included in the final invoice. 

• Any unpaid balance after the due date will incur a late fee of 1.5% per month or the maximum allowed by law. 

• A rental deposit is required to hold the booking and must be paid using a valid credit or debit card. This deposit will serve as security for the equipment and is fully refundable within five (5) business days after the Equipment is returned and deemed to be in good working order. 

• If the booking is cancelled 21 days or more before the scheduled event, the deposit will be fully refunded. 

• If the booking is cancelled 15 to 20 days before the event, 50% of the deposit will be refunded. 

• If the booking is cancelled within 14 days, the deposit will be non-refundable. 

• The Renter agrees to return all Equipment in the same condition as received, including being clean and free of debris. 

• If the Equipment is returned in a dirty or unsanitary condition, the Renter may be charged a cleaning fee at the discretion of the Company. 

• In the event of damage, loss, or theft of the Equipment, the Renter authorizes the Company to charge the credit card on file for the full cost of repair or replacement, as determined solely by the Company. 

• Charges for damages or losses will be processed within five (5) business days of the Equipment’s return, and an itemized invoice will be provided to the Renter.

No worries, email us ( [email protected] ) as soon as you know time and/or dates need to be changed. We cannot guarantee the day or time maybe available to change to but we will certainly do our best to make it happen, refunds will be handled on a case-by-case basis.

We love to collaborate with our customers for new inventory and services. Please email us to see if we can add it to our inventory. The best email to contact will be [email protected]

To prepare for pick-up all blasters need to at least be placed in the blaster bucket, ammo in the ammo bucket, and safety glasses in the safety glasses bucket. Barriers must stay inflated to ensure no holes were produced during the rental time. 

• If customers did not choose the ammo pick-up service all ammo must be picked up and placed in the ammo bucket. 
• If the Flower Power Rentals crew have to pick up ammo and the ammo pick up service was not previously purchased. The customer will be charged a one time fee of $50.00 
• If more than 25 bullets are missing, the security deposit of the nerf party package will not be refunded to the customer.

• The Company may decide prior to releasing the Equipment that they will conduct a credit card authorization to verify sufficient funds to cover the full replacement cost of the Equipment. 

• This authorization does not result in a charge unless the Equipment is returned damaged, lost, or not returned at all. 

• By signing this Agreement, the Renter consents to this authorization and any subsequent charges necessary to cover damages or losses.